At Pure Hide Designs our customer satisfaction with their purchase is our top priority. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. If you have any queries, please contact us before processing your order.

Please see below for more information on our returns policy:

RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned itmes must be in original state, with all original tags and labels attached. Please consider that returns can only be processed if the product was damaged during shipment (pictures will need to be provided).

RETURN PROCESS
To return an item please email customer service at [email protected] to obtain authorisation of return. After authorisation has been completed, place the product securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Pure Hide Designs
Suite 185, 119 Mocatta Street
Goombungee, Queensland 4354
Australia

Pure Hide Designs is not responsible for paying return shipping or package costs of the returned product.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 14 days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit company. We will notify you by email when your refund has been processed.

Please note that refunds do not include sale items.